Refund and Return Policy

At Resource Technology we want you to be completely satisfied with your purchase. If something is not right, this policy explains when and how you can return a product or request a refund.

Return Eligibility

• Return requests must be made within 3 days of receiving the product for dead-on-arrival (DOA) or incorrect items.
• The product must be unused, in its original condition, with all accessories, free gifts, manuals and the original box and packaging.
• The original invoice must be presented with the return.

Items That Cannot Be Returned

• Products with physical damage, liquid damage or a broken/altered warranty seal caused after delivery.
• Consumables and software with activated licenses.
• Products bought under clearance or "as-is" conditions.

Warranty Claims

Most products carry a manufacturer or seller warranty. Warranty claims are handled according to the terms of the respective brand's service center. A warranty covers manufacturing defects only and does not cover physical or liquid damage, or damage caused by misuse.

Refund Process

1. Contact our support team with your invoice number and a description of the issue.
2. Once the return is approved and the product is inspected, we will process your refund or replacement.
3. Approved refunds are issued to the original payment method, or as bKash/bank transfer for cash orders, within 7–10 working days.

Any delivery charges paid on the original order are non-refundable unless the return is due to our error (wrong or defective item shipped).

How to Request a Return

Call +8801901-379728 or email resourcetechbd@gmail.com with your order details. Our team will guide you through the next steps.